Is there a warranty provided on purchased products?
All products sold on the website include a 90-day warranty. This warranty period starts from the delivery date.
How long does delivery usually take after placing an order?
Delivery usually takes up to three working days for metro cities. For non-metro locations, delivery may take up to five working days.
Can an order be cancelled after it is placed?
Orders can only be cancelled within 30 minutes of placement. Processing begins shortly after an order is submitted. Once processing starts, cancellation is no longer possible.
Will a confirmation email be received after placing an order?
An automated confirmation email is sent after every successful order. If the email is not received contact customer support for assisatnce.
How are refunds handled for prepaid orders?
Refunds for prepaid orders are sent back to the original payment method. The refund process usually takes 10 to 15 business days.
What is the refund process for cash on delivery orders?
For cash on delivery orders, bank details must be shared during the return request. Refunds are transferred directly to the provided bank account. The process may take 20 to 22 business days.
Can I customise my Crocs?
Yes, you can use Jibbitz charms to decorate them and choose from many colors and styles.
When can a return request be raised after delivery?
Return requests can be submitted within 10 days of delivery. The product must be unused and in original condition.
How does the return pickup process work?
Pickup is arranged after a return request is approved. Collection usually happens within three to five business days.
What should be done if a damaged or wrong product is delivered?
Any issue with damaged, defective, or incorrect products should be reported within 48 hours.